Frequently Asked Questions
All the answers to your questions about our parts, your orders, and our commitments.
Orders
How do I place an order?
Select the part, size, add to cart, then confirm your order. You will receive a confirmation email upon receipt of your payment.
How do I know if my order is confirmed?
You will receive an automatic email with your order number as soon as payment is confirmed. If you do not receive anything within 24 hours, please contact us.
Can I change the shipping address after I've placed my order?
Any changes must be reported to us within 2 hours after validation. After this time, the package will be in preparation and we will no longer be able to redirect it.
Can I change the billing address?
Yes, contact us at contact@koye.fr with your order number and the new address.
Shipping & Returns
Do you ship internationally?
Yes, we deliver throughout the European Union and internationally. Costs and delivery times are calculated at the time of order.
When will my order be shipped?
All orders are prepared within 48 business hours. Shipping takes place from Monday to Friday.
What is the delivery time?
Please allow 3 to 5 business days for metropolitan France and 5 to 8 days for the rest of Europe.
What is your return policy?
You have fourteen (14) days after receipt to return an unworn item in its original packaging. Return shipping costs are at your expense, except in the case of an error on our part or a defective item. Full refund within fourteen (14) days, or exchange subject to availability.
Our Parts
What size should I choose?
Consult our size guide for each model. If you are between two sizes, choose the larger size for more comfort.
Where to find information on durability?
All our items are detailed in the product sheet: composition, origin, care. Discover our About page for our full commitment.
Do you offer gift cards?
Yes, you can offer a KOYE gift card of an amount of your choice, directly from our website.